How customers submit DSARs

In this article, you’ll learn how the data subject access request form submission process works.

Updated over a week ago

How to customers submit DSARs to your business using Enzuzo

There are two ways that customers or users can submit Data Subject Access Requests (DSARs) that will streamline directly into your Enzuzo dashboard.

  1. Privacy policy: Customers can make data requests using the built-in form embedded in your Enzuzo privacy policy.

  2. DSAR form: Or, add a turnkey DSAR form to your website to collect and streamline requests into your Enzuzo dashboard.

Check out Setting up your DSAR workflow, to learn more about setting up your DSAR form.

Step One: Request type

Customers must specify what type of request they would like to make by selecting one of the multiple-choice options. Enzuzo allows customers to make four types of data subject access requests:

  1. Request to not share or sell data

  2. Delete all personal data

  3. Get a copy of personal data

  4. Unsubscribe from marketing communications

Step Two: Customer details

The customer must then provide their information, including:

  • Full name

  • Email address

  • Comments (Optional)

Step Three: Submitting the request

The customer can review the details of their request before clicking Submit Request.

Step Four: Verify identity

Finally, we will send the customer an email to verify their identity. Once they have clicked the Verify Identity button located in the email, the request will be ready to process.

After the customer submits the request, it will show up in your DSAR dashboard, as well as in your Active Requests tab.

Other ways you might receive data requests

In some cases your customer may not submit their DSAR through the correct form on your website or through your privacy policy. They may make a request by:

  • By telephone

  • By email or support chat

  • By mail

  • Social media accounts

If you receive a DSAR in one of the above ways, you will need to manually add the data request to your dashboard. It's the easiest way to keep track of your privacy compliance.

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